Pilot terms, plainly.

What the service is

Hano is a furnishing recommendation service. We agree the scope and the Hano fee with you before you pay. You can buy any furniture directly from the retailer, showroom or maker we point you to, or ask Hano to buy it for you. When Hano buys for you, you pay Hano, we place the order with the merchant on your behalf, and we pass along any trade discount we receive. Hano doesn't mark furniture up.

What's included

Your package covers a stated number of furnishing decisions. Each decision includes a primary recommendation, five alternatives, and up to three rounds of changes within the agreed brief. Unused decisions can be saved: credits never expire and can be used in another room or later, without buying onboarding again.

The 60-day money-back guarantee

If you're not happy with your first Hano furnishing plan, email hello@withhano.com within 60 days of receiving your first plan to request a full refund of your first design fee.

You don't need to use all three rounds of changes before asking for a refund. The refund covers the design fee, not furniture. However you buy furniture, directly or through Hano, delivery, returns, damage and warranty follow the merchant's terms, and you arrange them with the merchant.

Founder-guided support

Charlie guides the furnishing choices and leads your findings review. Andrew supports your experience throughout the active first pilot project.

We confirm the support period and scope with you before you join.

Privacy

See our privacy page for what we collect and how we use it. Questions go to hello@withhano.com.

Trademarks

Hano™ is a trademark of With Hano, LLC.

This page covers the Hano pilot service described on this website. Last updated October 9, 2026.